Room Payment

Payments for reservations made via our website or third-party platforms are taken at the time of booking, unless otherwise specified. For bookings made over the phone, payment will be processed 24 to 48 hours prior to arrival. The payment details provided at the time of booking will be used unless alternative arrangements have been agreed upon.

Check-In & Check-Out

Check-in is available between 3:00 PM and 7:00 PM. Check-out is by 11:00 AM.

Guests are welcome to contact Reception in advance to arrange early luggage drop-off or use of the car park before check-in.

If you plan to arrive after 7:00 PM, please contact Reception in advance to make arrangements for a self check-in.

Cancellation Policy

Cancellations made more than 5 days prior to arrival are free of charge. For cancellations made within 5 days of arrival, the full room rate will be charged.

Non-Arrival

In the event of a no-show, the full cost of the stay will be charged to the card provided at the time of booking.

Room Rates

Rates displayed on our website are per room, per night, and include all applicable taxes. We reserve the right to amend room rates at any time.

Smoking Policy

Broadmead is a strictly non-smoking property. Designated smoking areas are located at the front of the premises. A cleaning fee will be charged to any guest found smoking within the building.

Parking and Vehicle Contents

Vehicles and their contents parked on the property are left at the owner’s risk. The property accepts no responsibility for loss or damage.

Damage

Guests will be charged for any significant damage to the property or its fixtures and fittings.

Conduct and Behaviour

The property reserves the right to refuse accommodation or ask guests to leave if their behaviour is deemed inappropriate or poses a risk to the health, safety, or well-being of staff or other guests. This includes, but is not limited to, failure to comply with staff instructions, discriminatory or harassing behaviour, or any actions that compromise security.

Allergies

Guests with allergies or sensitivities—including but not limited to specific fabrics, cleaning products, or foods—are responsible for informing Reception prior to arrival.

Lost Property

While we will make every effort to return lost items to their rightful owners, the property does not accept liability for lost belongings. Items found will be kept for two weeks before being disposed of or donated to charity. Perishable items will be held only until the end of the business day on which they are found. Guests may collect lost items from the property or request postage at their own expense.

Disclaimer

The company reserves the right to amend these terms and conditions at any time without prior notice. Updated terms will be posted on our website. Guests are advised to review the latest version to remain informed of any changes.